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Support Technician and Installer

Burli Software is a Vancouver-based software company that designs, sells and supports desktop Windows software for the broadcast industry around the world.

Burli is expanding the Asia-Pacific market and has an immediate opening for a support and installation technician in its Taipei office.

The job will be varied, interesting and involve some travel.

Primary responsibilities include:

· Providing telephone and e-mail technical support to experienced IT staff and engineers both during office hours and occasionally after-hours on-call.

· Installation and configuration of Burli’s software at client sites or via remote computer connection. Some user and IT staff training may be required. Will involve travel across the Asia-Pacific.

· Helping to maintain and improve technical documentation, company knowledge-base and online support resources.

The following skill set is required:

• Excellent technical command of Windows PC systems and networking, including domains and active directories. Experience maintaining Linux systems an asset.
• Strong working database administration knowledge, especially for MySQL and MS SQL 2005/2008.
• Excellent English communication skills suitable for providing clear and helpful support over the telephone.
• Excellent written English for providing e-mail support and creating technical documentation. Experience in technical writing, editing and proofing an asset.
• Demonstrated ability and interest in learning new systems and skills.
• Confident public-speaking skills suitable for providing classroom-style training to small groups of experienced IT staff and/or novice software users.
• Strong self-starter, able to work independently with a minimum of direct supervision.
• Ability to travel internationally on occasion as required.
• Experience in broadcast journalism, broadcast software and/or professional media hardware a definite asset.
• Experience with software QA, programming and/or system design an asset.